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DALL·E 2024-09-16 09.02.11 - A sleek, modern corporate interior with white polished floors

TrainOps

TrainOps is a versatile platform streamlining clocking in, task management, and corporate training across industries. With AI-driven tools like AI-powered dashboards, smart user groups, smart quizzes, and tags, it enhances both operations and training efficiency. Designed for a seamless user experience, it empowers teams to boost productivity and track performance in real time.

Role : UX Lead

Client : BRIX

Deadline: 6 months

PMM: Scrum

Group of 3 designers

As the design lead, I was responsible for:

  • Leading the design of the entire platform from concept to execution.

  • Conducting user research to understand the needs of various corporate environments.

  • Creating a seamless user interface that integrates all features.

  • Collaborating closely with developers and stakeholders to ensure a smooth design and tech handoff.

  • Testing the platform with end users, gathering feedback, and iterating on the design based on real-world scenarios.

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Image by Headway

Market Pain Points

  1. Fragmented Systems: Corporations struggle with disjointed tools for operations and training, leading to inefficiency and frustration.

  2. Low Engagement in Training: Traditional training programs often fail to engage employees, resulting in poor retention and incomplete knowledge.

  3. Manual Processes: Administrative tasks like clocking in/out, scheduling, and performance tracking are time-consuming and prone to error.

Image by Arlington Research

Solution alignement at a glance!

  • Unified Platform: Operations and training on one mobile app, providing a seamless, intuitive experience for both employees and managers.

  • AI-Powered Features:

    • Smart Quiz: Adaptive quizzes personalize learning based on performance.

    • Tags: AI categorizes tasks and training materials, making them easy to access and relevant.

    • Predictive Analytics: Helps managers make informed scheduling and performance decisions.

  • White Label & Customizable Features: The platform can be fully branded and tailored to fit specific company needs, offering flexibility in features and appearance.

  • Cross-Industry Solution: Customizable for any corporate environment, from construction to tech to healthcare.

Key Metrics That Drove the Development of TrainOps:

Identifying the Metrics for TrainOps:

  1. Operational Delays

    • Metric: Average downtime per task (e.g., scheduling, completing tasks).

    • Why it matters: Downtime revealed inefficiencies in communication and data updates, highlighting the need for real-time solutions.

  2. Training Completion Rates

    • Metric: Percentage of employees completing training on time.

    • Why it matters: Low completion rates showed the need for more engaging, AI-powered tools to improve participation and retention.

  3. Error Rate in Operations

    • Metric: Number of errors per team per month (due to miscommunication or lack of clear instructions).

    • Why it matters: High error rates exposed the need for better training and access to real-time operational information.

  4. Employee Feedback

    • Metric: Qualitative feedback on usability of current tools.

    • Why it matters: Feedback showed frustration with outdated systems, signaling the need for user-friendly and efficient tools.

Key Initial Design Steps

  1. Stakeholder Alignment:
    Held meetings with key stakeholders to define objectives and align on the platform’s vision for efficiency and employee development.

  2. Journey Mapping & User Flows:
    Created detailed user journeys and flows to ensure a smooth experience for both field workers and managers.

  3. Wireframes & Prototyping:
    Developed and iterated wireframes through rapid prototyping and usability testing to refine the design.

  4. Multilingual Interface Consideration:
    Integrated multilingual support early on to ensure functionality in English, French, and Spanish.

  5. Accessibility & Usability Testing:
    Conducted extensive testing to ensure the platform was user-friendly and accessible to a diverse workforce.

Operational Features:

  • One-Tap Clock-In/Out: Employees can clock in/out with a single tap, streamlining work hour management.

  • Smart Task Management: AI-powered task suggestions help employees prioritize their workload and stay productive.

  • Timesheet & Paystub Management: Employees can easily track their hours and access paystubs directly through the platform.

  • Leave Requests: Simplified process for submitting and managing leave requests with real-time approval status.

  • Clock-In by Project & Activity: Employees can clock in/out based on specific projects or activities, ensuring precise time tracking across tasks.

Training Features:

  • Micro Training: Employees receive bite-sized, on-the-go training modules that fit seamlessly into their workday.

  • Smart User Groups & AI recommendation: The platform intelligently organizes users into groups based on role, skill, and activity, offering personalized suggestions for tasks, training, and collaboration.

  • Gamification: Engages employees with interactive elements, rewards, and challenges to boost motivation and productivity.

  • Dashboard: Provides analytics, points, rankings, progress tracking, and access to saved training videos for easy reference.

  • Notifications: Sends alerts for required or important training, ensuring employees stay up to date with essential learning.

KEY FEATURES
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A glance to our ideation &  sketches

Upon completing our research, we developed personas and user flows to answer the essential question, "Who are we designing for?"

These tools provided valuable insights into users' expectations, concerns, and motivations, allowing us to fine-tune our design strategy.

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To create this product, we started by aligning business objectives with user goals and then developed a primary architectural plan. This plan was refined through the "HMW" statements, which aimed to address user needs while considering the tasks and technology required.

These "How Might We?" statements were specifically tailored to meet the needs of the Bella persona, with a focus on achieving business goals:

  • How might we assist Bella in discovering retro-style ideas based on her preferences?

  • How might we enhance Bella's experience of buying and selling second-hand clothing to make it more accessible and user-friendly?

  • In her search for sustainable brands, how might we enable Bella to easily grasp this value through the information architecture?

Iterative Design Process

The wireframes were shaped using an Iterative Design Thinking process, beginning with user research to identify pain points and define personas. After sketching initial concepts, we tested wireframes with real users to gather feedback on usability and functionality. Through multiple iterations and continuous testing, we refined the interface to ensure ease of use and seamless navigation. Regular technical reviews with developers ensured that the designs were feasible and ready for smooth implementation, resulting in a user-centered, scalable platform.

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Measurable Outcomes

Quantifiable Success

  • Increased Engagement: Post-launch surveys indicated a 65% increase in employee engagement with company communications.

  • Enhanced Training Completion: Micro-training module completion rates rose by 40%, improving overall safety compliance.

  • Operational Efficiency: Time spent on administrative tasks decreased by 30%, allowing employees to focus more on their primary duties.

  • User Adoption: Achieved a 90% adoption rate among employees within the first three months.

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Takeaways

This project reinforced the importance of iterative design and user feedback in creating intuitive, efficient solutions. Close collaboration with developers and continuous testing were key to ensuring the design’s success and scalability across different corporate environments.

Current Status

TrainOps is currently in the user testing and development stage, where ongoing feedback is being incorporated to further refine the design and functionality before the full launch.

Other projects

How We Solved It!

Research-Driven Design:
We conducted comprehensive research, including competitive analysis, interviews, surveys, user testing, and iterative design processes. Through these methods, combined with technical reviews, we developed a unified app that addresses both operational and training challenges.

 

AI That Delivers:
Through brainstorming sessions with our team and innovative consultants, we carefully evaluated AI tools for their efficiency, adaptability to existing technologies, and compatibility with APIs. The result is a smart yet simple AI integration that enhances everyday tasks without overwhelming users.

 

Customizable and White Label Solution:
The platform’s flexible design adapts to your company’s unique needs, supporting white-label branding and full customization. Whether you're in construction or corporate services, TrainOps can be tailored to fit your specific operational and training requirements.

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